RETURN POLICY

• Customers has the right to return within 14 days without questioning
• Customers have to send back the item at their own cost in case of any return or refund.
• You'll have to send us the product back and we will send you the change without any further shipping charges.
• Please make sure that the Product is in original condition when you send us back.
• Our policy to be applied from the day in which the customer physically receives the product (not since the day of purchase). but after that, we cannot do anything
• Custom-made or personalized items are non-returnable unless defective.
• Please note any refund or exchange required 7 - 10 Working days after receiving Product at our store.
• You can use any cost-effective courier service for returning or exchanging the item.

REFUND:

• Once we receive and inspect your return, we’ll notify you of approval or rejection.

• If approved, a full refund (excluding shipping charges) will be processed back to your original payment method within 7–10 business days.

EXCHANGE:

• Exchanges are available for different sizes or colors (subject to stock availability).

• Customers are responsible for return shipping on exchanges unless the item was faulty.

IMPORTANT NOTE:

• Sale/discounted items are non-refundable.

• Ensure you use a trackable shipping service for returns.

• Grey Star is not responsible for lost or delayed return packages

Please do not accept the Parcel, if the box is opened, torn or damaged by the courier. take a picture of the box and send it to us at ibrahimjami48@gmail.com